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User IQ Helps Teach Your Customer Service How To Help Customers Better
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4 Important steps to Growing your New Business
Step 1: Make sure your elevator pitch for your business, service, product is SOLID. It should be in a simple video on your main website. If you can’t “sell” what you do in a 2 minute video then chances are you are going to leave a lot of money on the table. You don’t need professionals to help you with this video, you just need some basic tech skills most people already have and to practice your pitch enough to be compelling in your final draft video.
Important business growth #2: Taxes. You are going to lose a lot of money of these are not done correctly and if you are not adjusting how you operate your business to take advantage of business taxes. This is where you need an expert and this is well worth paying for. Keep track of profit and losses. Are you charging enough for your products? What about your overhead? If you have a storefront is it welcoming so people come in and stay a while?
Important Business Growth point #3 – Customer Service Matters! Now more than ever your interactions with customers has to go smoothly and people must feel like they are not just a number or dollar amount to you. It can take years to fully train up good customer service representatives and sadly too many business owners think they can handle this part on their own and they sink their own ship. Hire someone who has experience in this area or take the time to come up with very clear policies for your company so there are no miss steps. With User IQ you can learn how to do customer service right, with them teaching your employees what to do. Learn about their guided tour software to see how you can make your customers happy. A happy customer tells others, they come back to you again and again, and their loyalty is pr
Important tip #4 for growing your new business – Your social media matters! This all falls under customer service.
Repeat Customers?
Are your customers happy? Are they coming back over and over again to your company? You can use product usage analytics to see how your customer service is doing and how your customers are reacting. If you had a race horse than you’d want to know how fast it is, how well it preforms, compared to past times and future projections as well as ideas for improvement. You want the same for your business.
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